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Mumbai Airport Enhances Travel Experience with Mobile-Enabled Kiosks

Travellers departing Mumbai’s Chhatrapati Shivaji Maharaj International Airport (MIAL) can now use one of the many mobile-enabled kiosks from SITA, a completely contactless way for passengers to check-in for their flight.

The technology allows passengers to use their mobile device to interact with kiosks, significantly reducing the need to touch surfaces in the airport. The kiosks also meet the Ministry of Civil Aviation’s (MoCA’s) new passenger processing guidelines aimed at reducing the risk of spreading COVID19 infections in the country.


Developed in response to rapidly changing passenger requirements as a result of the ongoing global COVID19 pandemic, the application is a cost-effective alternative to significant investment in new low-touch infrastructure. The solution leverages existing common-use kiosks and does not require changes or modifications to airlines’ existing IATA CUSS standard check-in applications.


Mumbai Airport handles more than 47 million passengers a year. With this technology, travelers passing through Terminal 2 of the airport can now simply scan a QR code on their mobile phone or tablet to operate the kiosks. After scanning the QR code, they can then use their mobile device as a trackpad to control check-in and self-bag drop kiosks to print their boarding passes and bag tags.


Rajeev Jain, CEO, MIAL, said, “With the focus on passenger convenience, the new contactless technology has been developed in response to the rapidly changing passenger requirements due to the COVID19 pandemic. We want to reassure our patrons of their safety at the airport and are willing to go the extra mile to alleviate any fear of travel during these challenging times.”


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Originally published: http://www.asiatraveltips.com

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