Price & conditions of payment

The price of all services, packages and online products is indicated on the Xpats.Global website in US Dollars, Malaysian Ringgit, Indian Rupee and the Australian Dollar, excluding any applicable tax. The payment may be subject to a foreign exchange transaction cost, a commission fee from your bank, or any other bank charges which you would be responsible for. The applied exchange rate will be the one relevant on the day of the transaction, or the day before. The Member will be subjected to, and responsible for, any local VAT, GST and Taxation based on the Member's and companies country of residence, where applicable. The Company invites the Member to enquire about these aspects with the relevant national authorities. The services are activated once the full payment of the price is completed, regardless of the means of payment.

1.1 Refunds


1.1.1 Agreement


You expressly and irrevocably agree that:


  • It is your responsibility to ensure that services are utilized to their full potential;

  • It is your responsibility to ensure the appropriateness and compatibility of services that you are purchasing;

  • You have ensured that services that you are purchasing are appropriate and compatible to your needs prior to making the purchase;

  • We are not obliged to provide refunds or account credit for any service that is functional, as described, or of acceptable quality for the purpose which it is provided by us. We reserve the right, subject to these terms, to offer you:

  • An account credit; or

  • A refund;

  • Only in circumstances where a cancellation request has been filed within 72 hours, being the reasonable 'rejection period' of the purchase application being made;

  • You are liable to pay any administrative costs incurred by us as a result of refunding any service within the 72 hour rejection period;

  • Deposit/Cheque order cancellations will result in a credit being applied to your account or result in a surcharge to be taken from the refunded amount offered;

  • Direct Deposit over payments will either be returned via full account credit or transaction reversal minus surcharge;

  • Your request for refund will be denied where:

  • Service on the claim has been used illegally or outside the terms of service;

  • We believe you have breached your agreement with clause 1.1.1(a), (b) and (c) in any way;

  • We have sent communication to you, and we do not receive a response to our communication within 1 week of us sending such communication; or

  • We believe the request is fraudulent.

  • We take no responsibility for any mistakes in application either on the advice of our staff, a third party or your sole decision; and

  • You are liable for the costs we incur (including legal costs on a full indemnity basis) if you make any claim in connection with or arising from services, and you have breached your agreement with clause 1.1 of these Terms in any way whatsoever at any time after indicating your agreement to these Terms.


1.1.2 Process of claiming refund


In order to claim a refund, you undertake to clearly request a refund (and provide reasons for the request) via email to us within 72 hours from the date that the Service was provisioned as defined by the invoice creation date, or within 72 hours of the dispute occurring. You understand that it is your responsibility to ensure that we have received your email within this time frame. Generally, a response will be sent to you within a fortnight of us receiving your request, but we may convey a response earlier. You also understand that your eligibility for refund or account credit is subject to clause 1.1.1 of this Agreement.

Account credits, whether purchased by you or provided to you as a gesture of goodwill, can only be redeemed via purchase of any Service(s) available at our website.


1.1.3 Suspension & cancellation


You expressly and irrevocably agree that we reserve the right to suspend/cancel any/all Service if:

  • You have any outstanding invoice or account.

  • Your account is in dispute or dispute resolutions procedure, court order, judgement, findings or determination.

  • You fail to comply with any provision in this agreement or those referenced in this agreement.

  • There is evidence of fraudulent, illegal, defamatory, offensive activities, or any activity in breach of a third party's rights.

  • We deem your use of our services may jeopardize the operation of the service, us or our suppliers.

  • We deem any other reason as satisfactory to protect us, our staff and/or our suppliers.

  • Any suspension or cancellation is subject to clause 1.1.

  • If your account is cancelled under this agreement:

  • You must pay all outstanding charges to us immediately.

  • We may revoke/terminate any membership issued to or by you in relations to the services as of the date of cancellation.

  • We may immediately delete all data held prior to cancellation.

  • We may perform any action without notice.

1.2 Forum guideline

  • All marketing, promotional, inflammatory posts will be deleted. Decision to allow a post or delete a post from forum will be decided solely by our content monitoring team. and it's periodically evolving guidelines.

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